Legal
Cancellation & Refunds Policy
Effective date: August 18, 2026 · Last updated: August 31, 2026
RAMSIO SaaS Starter itself — every edition, add-on, and theme pack — is licensed source code, sold as a one-time purchase and delivered electronically. The sections below cover that one-time purchase first, then the two recurring services (Priority Support, Dedicated Slack), which work differently. For delivery timelines, see our Shipping Policy.
Cancelling before delivery
Because delivery isn’t instant, there’s a real window to cancel: if you contact us at hello@ramsio.tech before your license key and download link have been issued, we will cancel the order and issue a full refund via Razorpay, no questions asked. Once your license key and download link have been sent, delivery is complete and the order can no longer be cancelled.
Refunds after delivery
Because the product is source code delivered electronically, the purchase is final and non-refundable once your license key and download link have been issued — delivery of digital goods can’t be undone the way a physical return can.
The one exception: if the product is genuinely defective or materially misrepresented — it fails to build, fails to install, or a documented feature doesn’t function — contact hello@ramsio.tech within 30 days of purchase with details, and we will fix it, replace it, or refund it, at our discretion. Beyond 30 days, the same commitment continues as ongoing product support rather than a refund case — see Section 4 (Updates & support) of our Terms of Service.
Refund processing time
Approved refunds are issued back to your original Razorpay payment method within 5–7 business days of approval. The exact time funds take to appear depends on your bank or card issuer once Razorpay processes the refund on our end.
Priority Support & Dedicated Slack (recurring services)
Priority Support ($59/mo or $499/yr) and a Dedicated Slack channel ($199/mo) are the two exceptions to “one-time purchase” above — they’re ongoing services, billed on a recurring basis, and this section is their real cancellation and refund policy, not the one-time-purchase terms above.
How renewal actually works today: Razorpay Payment Links (our current checkout) only support one-time, fixed-amount charges — they can’t auto-renew. So each period is a separate charge: we email you a reminder before your current period ends, and renewing is a deliberate action you take, not an automatic charge to your card. If you do nothing, the service simply lapses at the end of the period you already paid for — you are never charged again without taking that action yourself. This is effectively easier to “cancel” than a normal auto-renewing subscription: cancellation is just not renewing, nothing to actively opt out of.
Refunds for a current period: if you paid for the current period and want to stop before it ends, contact hello@ramsio.tech within 7 days of that payment and we’ll refund the unused remainder of the period, processed the same way as above (5–7 business days back to your original payment method). After 7 days, the current period’s charge is non-refundable, but simply not renewing still stops any future charge.
What lapsing never affects: your rights to the software itself under our Terms of Service — these services are entitlements layered on top of a license you already own outright. Canceling or lapsing never revokes code already delivered to you, and you keep free access to our community Slack regardless of either service’s status.
Contact for refund requests
All refund and cancellation requests: hello@ramsio.tech. Include your Razorpay payment/order ID to speed up processing.
See our Contact page for every way to reach us.